Access to Records and Disclosure
Simcoe Muskoka Family Connexions is committed to promoting privacy and protecting the confidentiality of the personal information we hold about the children, youth, and families we work with.
To submit an Access to Records request, please follow this link and fill in all required information: Access to Records Request Form
Please note that all consents require a real signature, we are unable to accept a typed name. Click here to fill the Consent to Share Personal Information. Make sure to also review the Notice of Practices (adult or youth).
If you wish to make a Privacy-related complaint: you can call or email the agency and ask to be connected with the Privacy Officer who can assist you. If you have attempted to resolve your concern and are not satisfied with our response, you can file a complaint with the Information and Privacy Commissioner of Ontario: Form to file a privacy complaint under the Child, Youth and Family Services Act (CYFSA)
If you have received your records and are requesting a record correction: If you need to request a record correction please follow this link and send the completed request form by email to communications@familyconnexions.ca
Should you have questions, regarding the above, please call 1.800.461.4236
The Ontario Ombudsman’s Office can also take complaints about services received from a Children’s Aid Society. The Ombudsman has created dedicated units of specialized staff to answer questions, address concerns, conduct investigations, and review complaints:
Office of the Ombudsman of Ontario
483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9
Toll-free (inside Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
TTY (teletypewriter): 1-866-411-4211
Fax: 416-586-3485
Email: info@ombudsman.on.ca
Website: ombudsman.on.ca
Please visit the website to access resources, including a list of brochures and informative posters.
Learn more about your right to complain to a Children’s Aid Society at Submit a complaint about child welfare services.
Simcoe Muskoka Family Connexions (SMFC) has been actively building relationships with the First Nations communities across the region and restoring the responsibility of providing child welfare services back to indigenous communities.
Between the 1950s and early 1990s, thousands of Indigenous children in Canada were removed from their families and placed with non-Indigenous foster or adoptive caregivers. Those affected lost contact with their families and critical connections to their language, culture, and identity. A class action lawsuit was launched with the intent to compensate those affected. To learn more visit sixtiesscoopclaim.com.
In order to support Indigenous persons that were involved with the former Children’s Aid Society of Simcoe County or District of Muskoka, either contact us at 1-800-461-4236 or submit a request to Access to Records Request Form
For more information from the Ontario Association of Children’s Aid Societies, see Records Reconciliation and Your Rights.
