Your call is received by a professional who has been trained to listen to your concerns and ask questions before deciding how urgent the situation is and what type of intervention is needed.

If a child is in imminent danger, a professional will respond immediately. We are available 24/7, 365 days a year.

Our professional staff use comprehensive guidelines to determine the risk in each situation and then determine the kind of support and service needed to keep children safe in situations involving child maltreatment.

We are required to document information regarding concerns or reports received and our service decisions into our provincial child protection information network database (CPIN).

Many factors are considered when determining our response to concerns, such as the identity and cultural needs of the child and family, developmental needs of the child, family and environmental factors, parenting capacity and family strengths and supports.

Due to the private and confidential nature of our service to families, we are not able to provide follow up information to individuals that provide a referral to us.

Please know that every report received by us is reviewed by a professional and in consultation with a supervisor, it is determined if a response is required and the appropriate action and response time to take in each individual circumstance.


For any questions or concerns, call 1.800.461.4236

All applications are received via email and will be reviewed, from Monday to Friday, between 8:30am and 4:30pm. For urgent protection concerns call immediately : 1-800-461-4236 in Simcoe County and Muskoka.

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