Contact Us

We understand that you may be hesitant to call us with questions or to report your concerns about a child or family.

If you are not sure whether to call, we recommend that you do. A trained advice and assessment worker will listen to your concerns and provide advice. We are available by phone 24 hours a day, seven days a week to the community.

Call us. We are here to help. 1-800-461-4236.

Our Office Hours are Monday – Friday, excluding statutory holidays:

Monday to Friday: 8:30 a.m. to 4:30 p.m. (Regular hours)

Monday to Friday: 9 a.m. to 4 p.m. (Summer Hours June 22 – September 22)

All our locations are open except our Bracebridge location where you need to book an appointment prior to your visit.

Main Office:

60 Bell Farm Rd, Unit 7, Barrie, L4M 5G6

Tel (705)-726-6587 / Fax (705) 726-9788

Bracebridge Office (New temporary location)

345 Ecclestone Dr, ON P1L 1R1, Units 1067 & 1068

Tel (705)-645-4426 / Fax: (705) 645-1905

Collingwood Office:

186 Hurontario St., Unit 105 L9Y 4T4

Tel: (705)-444-9160 / Fax (705) 445-9601

Huntsville Office:

81 Main St W, P1H 1X1

Phone: (705)-789-8866 / Fax: (705) 789-6210

Midland Office:

741 Yonge St. Units 7 & 8 L4R 2E1

Tel: (705)-526-9341 / Fax (705) 526-3418

Orillia Office:

94 Colborne St. W, L3V 2Y9

Tel: (705)-325-1005 / Fax (705) 325-1519

COVID-19 SCREENING

Are you currently experiencing any of the below symptoms that are new, worsening and not related to other known causes or conditions?

Fever or chills, Headaches
Shortness of breath
Cough or barking cough (croup)
Decrease or loss of smell or taste
Runny nose/nasal congestion, Pink eye
Muscle aches/joint pain, Abdominal pain
Sore throat, painful swallowing, or difficulty swallowing
Nausea, vomiting or diarrhea (gastrointestinal symptoms)
Extreme tiredness (If you have received a vaccination or flu shot in last 48 hours and are experiencing mild fatigue, muscle aches and/or headache this counts as “No”.)

Have you been told that you should currently be quarantining, isolating or staying at home? If you have answered YES to any of these questions, please do not attend our offices and call 1-800-461-4236 for service.

What Happens When You Call

Access to records and disclosure

Complaints, Compliments & Feedback

Frequently Asked Questions

Child protective services are provided based on the place of residence for the child of concern. If you have a concern and you know the child resides in an area outside of Simcoe County and the District of Muskoka, please refer to this listing of Other Ontario Children’s Aid Societies to report your concerns. Our offices located throughout Simcoe County and the District of Muskoka are open Monday to Friday during regular business hours. Service is available in English and French. Please note, our offices are all scent-free.

For general non-urgent inquiries, please find your closest branch office in the listing above. If you don’t know which office to contact, please call our head office in Barrie at 705-726-6587 or email us.

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We understand that you may be hesitant to call us with questions or to report your concerns about a child or family.

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